Shipping Policy

How and when your order reaches you, and what to do if something arrives damaged.

Order processing

In-stock pieces are packed within 1–2 business days. Engraved and made-to-order pieces take longer — usually 5–10 business days — because each one is finished by hand. We will tell you the expected date when we confirm your order.

We do not pack or ship on Shabbos or Yom Tov, and orders placed late on Friday are handled the following Sunday.

Delivery times

Once your parcel leaves us, standard domestic delivery typically takes 3–7 business days, and expedited delivery 1–3 business days. These are carrier estimates rather than guarantees, and weather or holiday periods can add time.

Before a Yom Tov we get very busy. If you need a piece by a particular date, order early and tell us the date — or call and we will confirm what is realistic.

Shipping rates

Rates are calculated at checkout from the weight and destination of your order, so you see the exact cost before you pay. Any free-shipping threshold in force is shown in the cart.

Tracking

You will get a tracking number by email as soon as your parcel ships. If tracking has not updated after two business days, contact us and we will chase the carrier.

Damaged, lost or missing parcels

Every piece is inspected and packed carefully, but transit accidents happen. If your order arrives damaged, photograph the box and the piece before unpacking further and contact us within 7 days of delivery. We will arrange a replacement or a refund.

If tracking shows delivered but nothing has arrived, check with your household and neighbours first, then contact us and we will open a claim with the carrier.

Incorrect addresses

Please check your delivery address at checkout. We ship to the address you give us, and we cannot cover the cost of parcels sent to an address entered incorrectly. If you spot a mistake, contact us immediately — we can usually correct it before the parcel leaves.

International orders

Where we ship outside the United States, any customs duties, import taxes and handling charges are the responsibility of the recipient and are not included in what you pay us. Delivery estimates exclude time held in customs.

Contact

Questions about a delivery? Email sales@kingdomsilver.com or call and text 845-783-2041. Please have your order number ready.